Refund Policy

Updated: 4 August 2025

We sincerely hope you are satisfied with your purchase. Due to the personal and handmade nature of our products, all sales are final and we do not accept cancellations or returns.

Damages & Issues

In the event you have received a defective item or an incorrect order, please email us within 2 days of delivery at arojascentsco@gmail.com and include:

Your order ID
Photos of the damaged or incorrect item
Photos of the delivery packaging

We will assess and resolve the issue promptly with either a replacement or refund. Please note that minor cosmetic imperfections (such as frosting, minor dents, or blemishes) are normal for soy wax products and will not be considered defective.

Non-Returnable Items

We do not accept returns for:

Used or burned candles
Sale or promotional items
Minor cosmetic imperfections that do not affect use

Refund Process

If your return is approved, we’ll provide a return shipping label along with detailed instructions. Items sent back without prior request will not be accepted.

Once we’ve received and inspected your return, you’ll be notified of the refund status. Approved refunds will be processed to your original payment method within 10 business days. If it’s been more than 15 business days since approval and you haven't received your refund, please contact us.

Need Help?

Email us at: arojascentsco@gmail.com